Terms of service.
Effective Date: January 1, 2025
1. Agreement to Terms
By accessing or using loupkids.com and purchasing Loup products, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our website or purchase our products.
2. Pre-Orders
Pre-order products are subject to estimated delivery dates provided at time of purchase
We reserve the right to modify delivery timelines due to manufacturing or shipping delays
Pre-order payments are processed at time of purchase
Cancellations must be requested via email at hi@loupkids.com before the product ships
Refunds for cancelled pre-orders will be processed within 7-10 business days
3. Product Description and Use
Loup is a screenless, voice-only communication device designed for children
The device requires a compatible cellular network to function (SIM card not included)
Parents/guardians are solely responsible for managing device settings, approved contacts, and supervising use
Loup is intended for personal, non-commercial use only
Modification, hacking, or reverse engineering of the device is strictly prohibited
4. Pricing and Payment
All prices are listed in USD and are subject to change without notice
Payment is required at time of order
We accept major credit cards and other payment methods as displayed at checkout
The Loup device is a one-time purchase with no recurring subscription fees
Separate cellular service from a carrier is required and sold separately
5. Shipping and Delivery
We ship to addresses within the United States
Estimated delivery times are provided at checkout but are not guaranteed
You are responsible for providing an accurate shipping address
Risk of loss and title for products pass to you upon delivery to the shipping carrier
We are not responsible for delays caused by shipping carriers or customs
6. Returns and Refunds
We offer a 30-day return policy from the date of delivery
Products must be unused, undamaged, and in original packaging with all accessories
To initiate a return, contact us at hi@loupkids.com
Return shipping costs are the customer's responsibility unless the product is defective or we shipped the wrong item
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product
Pre-order deposits are non-refundable once the product has shipped
7. Warranty
Loup devices come with a 1-year limited warranty against manufacturing defects
The warranty does not cover:
Damage from misuse, accidents, or unauthorized modifications
Normal wear and tear
Damage from water, fire, or external forces
Lost or stolen devices
Warranty claims require proof of purchase
Our sole obligation under this warranty is to repair or replace defective products at our discretion
8. Account and User Responsibilities
You are responsible for maintaining the confidentiality of your account information
You must be at least 18 years old to purchase from our website
You agree to provide accurate and complete information when placing orders
You are responsible for all activity that occurs under your account
9. Cellular Service
Loup requires an active cellular plan with a compatible carrier
We do not provide cellular service
We are not responsible for network coverage, service interruptions, or carrier-related issues
Contact quality and availability depend on your cellular carrier's network
10. Limitation of Liability
To the maximum extent permitted by law, Loup and its officers, directors, employees, and agents shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Service interruptions from cellular network providers
Damages resulting from misuse of the device
Damages exceeding the amount you paid for the product
11. Intellectual Property
All content on loupkids.com, including text, graphics, logos, images, and software, is the property of Loup and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
12. Prohibited Uses
You agree not to:
Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses, malware, or harmful code
Impersonate any person or entity
Interfere with or disrupt the website or servers
13. Indemnification
You agree to indemnify and hold Loup harmless from any claims, damages, losses, or expenses (including attorney's fees) arising from your use of our products or violation of these Terms.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website with an updated effective date. Your continued use of the website or products after changes constitutes acceptance of the modified Terms.
15. Termination
We reserve the right to terminate or suspend your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our products shall be resolved in the state or federal courts located in Rhode Island.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms constitute the entire agreement between you and Loup regarding the use of our website and products, superseding any prior agreements.
19. Contact Information
For questions about these Terms of Service, please contact us at:
Email: hi@loupkids.com
Company Name: Loup
Website: loupkids.com
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.