Effective Date: January 1, 2025

At Loup ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loupkids.com and use our products and services.

1. Information We Collect

Personal Information You Provide

• Name, email address, phone number

• Shipping and billing address

• Payment information (processed securely through third-party payment processors)

• Order history and purchase information

• Communication preferences

• Customer support inquiries and correspondence

Device Usage Information

• Contact lists stored on Loup devices (managed by parents/guardians)

• Call logs and usage patterns (for parental control features)

• Device identification numbers and technical information

Website Information

• IP address and browser type

• Device information and operating system

• Pages visited and time spent on our website

• Referring website addresses

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, and delivery notifications

• Provide customer support and respond to your inquiries

• Improve and personalize your experience on our website

• Operate and maintain Loup device features, including parental controls

• Send marketing communications (with your consent)

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations and enforce our Terms of Service

• Analyze website usage and improve our products and services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service Providers

• Payment processors (to process transactions securely)

• Shipping carriers (to deliver your orders)

• Cloud hosting providers (to store data)

• Email service providers (to send communications)

• Analytics providers (to understand website usage)

Legal Requirements

• Law enforcement, government agencies, or courts when required by law

• To protect our rights, property, or safety, or that of our users

• In connection with legal proceedings or investigations

Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data during transmission (SSL/TLS)

• Secure storage of personal information

• Limited access to personal data by authorized personnel only

• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

• Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Correction

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to legal obligations)

Opt-Out

• Unsubscribe from marketing emails by clicking the unsubscribe link

• Opt out of certain data collection practices

Data Portability

• Request a copy of your personal information in a portable format

California Residents (CCPA)

• Right to know what personal information is collected

• Right to know if personal information is sold or disclosed

• Right to opt out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at hi@loupkids.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. The Loup device is designed for children but is purchased and managed by parents or guardians.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hi@loupkids.com, and we will delete such information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal obligations

• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website and services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers. You may disable cookies through your browser settings to limit tracking.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Effective Date" at the top of this policy

• Post the revised policy on our website

• Notify you of material changes via email (if you have provided your email address)

Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hi@loupkids.com

Company Name: Loup
Website: loupkids.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.