Start a warranty claim

30-day returns on every Loup order.

Loup is covered for manufacturing defects and normal kid accidents — drops, spills, and everyday wear for two years from delivery.

Start a claim

Email hello@loupkids.com with your order number, a short description of the issue, and photos if relevant. We respond within one business day.

Not the right fit? You have 30 days for a full refund with free return shipping. See our shipping and returns policy for details.